Consumer Terms and Conditions

Consumers may have other rights under the Consumer Guarantees Act 1993.

Customers entitled to a refund will be required to supply their name, address and phone number for auditing purposes.

Payment

Our company policy on custom made jobs is 50% of agreed job total paid on acceptance and the balance paid prior to collection, delivery, part-delivery or installation. The goods remain the sole property of Harvey Furnishings Limited and are subject to repossession until paid in full. Harvey Furnishings Ltd may register a financing statement over the goods in respect of any unpaid monies, and may repossess goods.

Claims

We are very proud of our reputation and will put all issues right. We warrant everything we sell for two years against faulty workmanship and materials (excludes normal wear and tear and misuse). Please notify us promptly if you are unhappy with any aspect of the service or products we have supplied to you. Where you provide us with measurements or choose fabrics, and the products we supply comply with those measurements or fabric selections, you are responsible for ensuring that the measurements are accurate and the fabrics you choose are be suitable for your decorative needs.

Natural Fabrics

Some natural fabrics (Calico etc) have slight imperfections, weave, seeds and colour variances. These natural variations are not flaws or defects and will not be covered by warranty provided they are within reasonable tolerances for those products.

Budget Thermal Prints

These prints come in attractive designs and represent excellent value. They are made to a price and often contain small printing and weaving imperfections. These imperfections will not reduce the life of the fabric or detract from the overall appearance of the drapes, however they are not suitable for Roman Blinds (which will highlight any such imperfections).

Changing your mind

We do not have to accept return of goods where you have changed your mind, so please choose carefully. We may agree to accept change of mind returns of packaged goods (other than clearance items) but they must be returned in the original unopened packaging with proof of purchase within 14 days of purchase. We will not accept change of mind returns for clearance items, special orders, altered goods, or fabric and other products cut from rolls. This does not affect your rights in respect of faulty products.

Custom Made Service

Our Custom Made service is available through our free in-home consultation service and retail stores. A limited custom made service is available online.

Pre-Packaged Product

Our retail stores offer a wide range of pre-packed product such as Readymade curtains and Readymade blinds. These products are not available through our free in-home consultation service.

5 Day Blind Making Conditions

Made to measure blinds in 5 days applies to selected custom made blind ranges only.

  1. Made to Measure Vertical & Aluminium Venetian Blinds in 5 Days are available in store only. Offer is not available through our free in-home consultancy service. Blinds will be made in 5 working days subject to material availability. For orders placed after 2pm, the first business day following is day "ONE". Lower North Island customers should allow two additional days for transit. South Island customers should allow 3 days.
  2. Made to Measure Roller Blinds in 5 days are available in store or online only. Offer is not available through our free in-home consultancy service. Blinds will be made in 5 working days subject to material availability. For orders placed after 2pm, the first business day following is day "ONE". Lower North Island customers should allow two additional days for transit. South Island customers should allow 3 days.
  3. Please Note: Whilst we will be careful and reasonable at all times - we are not responsible for inaccurate measurements or transit damage. Where a customer has made an error in a fulfilled order - we will do our best to correct the blinds wherever possible. In such cases, however, materials, manufacturing and freight charges will apply.
  4. Shipping and handling for on-line orders. All goods are carefully packed. Should the goods be damaged upon delivery, then please contact us within seven days. Shipping prices apply to mainland New Zealand only.
  5. Credit Card Security. We use fully secure shopping cart security for our 5 Day on-line roller blind orders over the internet.

7 Day Blind Making Conditions

  1. Made to measure blinds in 7 days applies to Firenze and Wood Fantasy ranges only (and this is an approximate guide)
  2. 7 day time frame only applies to online orders.
  3. Blinds will be made in approximately 7 business days subject to material availability. For orders placed after 2pm, the first business day following is day "ONE". Lower North Island customers should allow 2 additional days for transit. South Island customers should allow 3 days.
  4. Pease Note: whilst we will be careful and reasonable at all times - we are not responsible for inaccurate measurements or transit damage. Where a customer has made an error in a fulfilled order - we will do our best to correct the blinds wherever possible. In such cases, however, materials, manufacturing and freight charges will apply.
  5. Shipping and Handling for on-line orders. All goods are carefully packed. Should the goods be damaged upon delivery, then please contact us within 7 days.
  6. Shipping prices apply to mainland New Zealand only.
  7. Credit card Security. We use fully secure shopping cart security for our 7 day on-line venetian blind orders over the internet.

Note: Firenze range is available through retail stores and our free in-home consultation service. Standard delivery lead times apply.

10 Day Curtain Making Conditions

  1. New Curtains in 10 Days is an instore offer only.
  2. You must bring in your own measurements.
  3. Fabric and linings must be instore at time of order.
  4. Curtains will be made in 10 working days.
  5. Offer is not available through our free in-home consultancy service or online.
  6. Offer is for a limited time (offer does not run during peak times).
  7. Excludes transit days.

Our Returns Policy

At Harvey Furnishings your satisfaction means everything to us - and many of the products we sell can be returned if you later feel they are not right for your home.

Packaged products

Most packaged products can be returned within 14 days. You must return them in their original packaged condition and will need to show us your receipt and we will need to ensure that any cheques have cleared.

Products cut from rolls

Sorry – but fabric and other products cut from rolls cannot be returned, this includes all special orders. Naturally we will credit or replace any faulty product.

Clearance products

Sometimes Harvey's is able to offer you special value clearance or 'sold as is' products. These items cannot be returned.

Consumer Guarantees Act

Harvey Furnishings will meet its obligations under the Consumer Guarantees Act.