Customer Service

Shipping & Delivery

Online orders are sent throughout New Zealand with Peter Baker Couriers.

Freight costs are calculated at checkout based on the delivery address and total order weight and dimensions.

Processing times

Expected processing times vary depending on the products ordered as follows:

  • Ready made items and products cut from the roll - three working days
  • Custom made roller blinds - five working days
  • Custom made venetian blinds - seven working days
  • eCustom curtains - 10 working days

Where an order includes a combination of custom and other products, they are sent in separate shipments.

Freight times

Once dispatched, your order will be assigned a courier ticket number that can be tracked at Peter Baker Transport's website. Expected delivery times once the items are picked up by the courier are:

  • 1 working day for greater Auckland
  • 2 working days for the North Island outside Auckland
  • 3 working days for the South Island
  • For Rural Delivery add 2 working days.

If you require your product urgently please contact us here or call us on 0800 00 88 80 to enquire about that specific product/s before ordering.

All goods are carefully packaged and, while we are not responsible for transit damage, we are happy to assist with claims to the courier company where we can. Should your goods arrive damaged, please contact us here or call us on 0800 00 88 80 within seven days.

Privacy & Security

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular, information that is capable of identifying an individual ("personal information"). Our Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. It should be reviewed periodically so that you are updated on any changes.

All Harvey Furnishings' online transactions are processed in New Zealand Dollars with PxPay by Direct Payment Solutions, providing our customers with the very best in online security. Credit card details are not collected or stored by Harvey Furnishings. For more information see the DPS Security Policy.

Cancellations & Returns

Your satisfaction means everything to us. We accept order cancellations and change-of-mind returns where the terms below are met. Please read the details of our product-specific policies below and contact us here or call 0800 00 88 80 with details of your order if you wish to arrange a cancellation, refund or exchange.

NOTE: Our office hours are 8am-5pm Monday to Friday. Email enquiries are responded to within one working day.

Packaged products

  • We will accept order cancellations on packaged products that have not yet been shipped. Once the product is shipped any cancellation will be treated as a return.
  • Most packaged products can be returned within 14 days for a full refund exclusive of shipping
  • Products must be returned in their original packaged condition
  • We will not accept change-of-mind returns on clearance items, special orders or altered goods
  • We will credit or replace any faulty product in accordance with our Warranty.

Product cut from rolls

  • We will accept order cancellations on cut roll products that have not yet been cut
  • Change-of-mind returns and exchanges are not available on fabric and other products cut from rolls
  • Whilst we do our best to show colour samples in their true colour, these may look different on various screens and we do not accept returns or exchanges for inexact colour representations. If you are looking for an exact colour match we strongly recommend ordering a free swatch, where available, before purchasing
  • We will credit or replace any faulty product in accordance with our Warranty.

Custom Made Products

  • We will accept order cancellations on custom made products that have not yet started production. Once production starts any cancellation will be treated as a return
  • We are not responsible for inaccurate measurements or other details entered by the customer. Where a customer has made an error in a fulfilled order, we will do our best to correct it wherever possible. In such cases applicable materials, manufacturing and freight charges will apply
  • Whilst we do our best to show colour samples in their true colour, these may look different on various screens and we do not accept returns or exchanges for inexact colour representations. If you are looking for an exact colour match we strongly recommend ordering a free swatch before purchasing
  • We will credit or replace any faulty product in accordance with our Warranty.

Payment, Pricing & Promotions

We are a New Zealand based company. All prices are listed in NZD and include New Zealand Goods and Services Tax.

The product prices listed on our website apply to our physical retail stores, online orders and, where applicable, to our in home consultation service. We do not guarantee availability of all listed products via all outlets and listed stock numbers should be used as a guide only.

Listed prices for complex services that are not available online, such as custom curtain and blind making, should be used as a base guide only. For an exact quote bring your measurements in store or arrange a free in home consultation.

Listed product prices do not include freight costs. Freight is calculated at checkout based on the delivery address and total order weight and dimensions.

Viewing Orders

The status of all past orders and returns can be checked by logging in and going to your account or using your order number, billing last name and email address on our orders and returns lookup.

Updating Account Information

Site registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.

Warranty

Consumers may have other rights under the Consumer Guarantees Act 1993. Please carefully read the warranty details below.

We warrant everything we sell for two years against faulty workmanship and materials (excludes normal wear and tear and misuse). Please contact us here or call 0800 00 88 80 if you are unhappy with any aspect of the service or products we have supplied to you. Where you provide us with measurements or choose fabrics, and the products we supply comply with those measurements or fabric selections, you are responsible for ensuring that the measurements are accurate and the fabrics you choose are suitable for your decorative needs.

Note: Some natural fabrics (Calico etc) have slight imperfections, weave, seeds and colour variances. These natural variations are not flaws or defects and will not be covered by warranty, provided they are within reasonable tolerances for those products.

Budget Thermal Prints come in attractive designs and represent excellent value. They are made to a price and often contain small printing and weaving imperfections. These imperfections will not reduce the life of the fabric or detract from the overall appearance of the drapes, however they are not suitable for Roman Blinds (which will highlight any such imperfections).