Consumer Terms and Conditions

Consumers may have other rights under the Consumer Guarantees Act 1993.

Customers entitled to a refund will be required to supply their name, address and phone number for auditing purposes.

Payment

Our company policy on custom made jobs is 50% of agreed job total paid on acceptance and the balance paid prior to collection, delivery, part-delivery or installation. The goods remain the sole property of Harvey Furnishings Limited and are subject to repossession until paid in full. Harvey Furnishings Ltd may register a financing statement over the goods in respect of any unpaid monies, and may repossess goods.

Claims

We are very proud of our reputation and will put all issues right. We warrant everything we sell for two years against faulty workmanship and materials (excludes normal wear and tear and misuse). Please notify us promptly if you are unhappy with any aspect of the service or products we have supplied to you. Where you provide us with measurements or choose fabrics, and the products we supply comply with those measurements or fabric selections, you are responsible for ensuring that the measurements are accurate and the fabrics you choose are be suitable for your decorative needs.

Natural Fabrics

Some natural fabrics (Calico etc) have slight imperfections, weave, seeds and colour variances. These natural variations are not flaws or defects and will not be covered by warranty provided they are within reasonable tolerances for those products.

Changing your mind

We do not have to accept return of goods where you have changed your mind, so please choose carefully. We may agree to accept change of mind returns of packaged goods (other than clearance items) but they must be returned in the original unopened packaging with proof of purchase within 14 days of purchase. We will not accept change of mind returns for clearance items, special orders, altered goods, or fabric and other products cut from rolls. This does not affect your rights in respect of faulty products.

Custom Made Service

Our Custom Made service is available through our free in-home consultation service and retail stores. A limited custom made service is available online.

Pre-Packaged Product

Our retail stores offer a wide range of pre-packed product such as Readymade curtains and Readymade blinds. These products are not available through our free in-home consultation service.

Express Blind Making Conditions

Express custom made to measure blinds applies to selected blind ranges only.

  1. Made to Measure Express Vertical Blinds are available in store only. Offer is not available through our free in-home consultancy service. Blinds will be made in 5 working days subject to material availability.
  2. Made to Measure Express Roller Blinds & Aluminium Venetian Blinds are available in store or online only. Offer is not available through our free in-home consultancy service. Blinds will be made in 5-7 working days subject to material availability.
  3. Made to measure Express Wooden Venetian Blinds applies to Firenze ranges only. Blinds will be made in 7-10 working days and this time frame only applies to online orders. Subject to material availability.
  4. For orders placed after 2pm, the first business day following is day "ONE". Please allow for delivery times on top of this. Lower North Island customers should allow 2 additional days for transit. South Island customers should allow 3 days.
  5. Whilst we will be careful and reasonable at all times - we are not responsible for inaccurate measurements or transit damage. Where a customer has made an error in a fulfilled order - we will do our best to correct the blinds wherever possible. In such cases, however, materials, manufacturing and freight charges will apply.
  6. Shipping and handling for on-line orders. All goods are carefully packed. Should the goods be damaged upon delivery, then please contact us within seven days. Shipping prices apply to mainland New Zealand only.

Note: Firenze Wooden Venetian Blind range is also available through retail stores and our free in-home consultation service. Standard delivery lead times apply.

Our Returns Policy

At Harvey Furnishings your satisfaction means everything to us - and many of the products we sell can be returned if you later feel they are not right for your home.

Packaged products

Most packaged products can be returned within 14 days. You must return them in their original packaged condition and will need to show us your receipt and we will need to ensure that payments have cleared.

Products cut from rolls

Fabric and other products cut from rolls cannot be returned, this includes all special orders. Naturally we will credit or replace any faulty product.

Clearance products

Sometimes Harvey's is able to offer you special value clearance or 'sold as is' products. These items cannot be returned.

Consumer Guarantees Act

Harvey Furnishings will meet its obligations under the Consumer Guarantees Act.