Refund policy

Your satisfaction means everything to us. We accept order cancellations and change-of-mind returns where the terms below are met. Please read the details of our product-specific policies below and call us on 0800 00 88 80 with details of your order if you wish to arrange a cancellation, refund or exchange.

We will not accept change of mind returns for clearance items, special orders, altered goods, or fabric and other products cut from rolls. This does not affect your rights in respect of faulty products.


Packaged products

  • We will accept order cancellations on packaged products that have not yet been shipped. Once the product is shipped any cancellation will be treated as a return.
  • Most packaged products can be returned within 14 days for a full refund exclusive of shipping. This applies to product purchased online only, not in-store. Products purchased in-store can be returned for an exchange or store credit. 
  • We will refund the purchase price using the method in which you originally paid.
  • Products must be returned in their original packaged condition. Curtains must not have been gathered, all blinds and tracks must be returned with all parts and instructions. 
  • We will not accept change-of-mind returns on clearance items, special orders or altered goods.
  • We will credit or replace any faulty product in accordance with our Warranty.

Product cut from rolls

  • We will accept order cancellations on cut roll products that have not yet been cut.
  • Change-of-mind returns and exchanges are not available on fabric and other products cut from rolls.
  • Whilst we do our best to show colour samples in their true colour, these may look different on various screens and we do not accept returns or exchanges for inexact colour representations. If you are looking for an exact colour match we strongly recommend ordering a free swatch, where available, before purchasing.
  • We will credit or replace any faulty product in accordance with our Warranty.

Custom Made Products

  • We will accept order cancellations on custom made products that have not yet started production. Once production starts, custom orders cannot be cancelled.
  • We are not responsible for inaccurate measurements or other details entered by the customer. Where a customer has made an error in a fulfilled order, we will do our best to correct it wherever possible. In such cases applicable materials, manufacturing and freight charges will apply.
  • Whilst we do our best to show colour samples in their true colour, these may look different on various screens and we do not accept returns or exchanges for inaccurate colour representations. If you are looking for an exact colour match we strongly recommend ordering a free swatch before purchasing.
  • We will credit or replace any faulty product in accordance with our Warranty.