Consumer Terms and Conditions
Consumers may have other rights under the Consumer Guarantees Act 1993.
Customers entitled to a refund will be required to supply their name, address and phone number for auditing purposes.
The price payable by you for the goods and services we provide shall be the amount specified on the quotation that has been accepted by you, subject to any price changes which result from a change to your order prior to collection, delivery or installation.
Our company policy on custom made jobs is that 50% of the quoted price is to be paid on acceptance and the confirmed balance is to be paid on invoice prior to collection, delivery, part-delivery or installation. If there are any changes to your order after you pay the deposit, the balance to be paid will be adjusted accordingly. The goods remain the sole property of Harvey Furnishings Limited and are subject to repossession until paid in full. Harvey Furnishings Ltd may register a financing statement over the goods in respect of any unpaid monies, and may repossess goods.
We are very proud of our reputation and will put all issues right. We warrant everything we sell for two years against faulty workmanship and materials (excludes normal wear and tear and misuse). Please notify us promptly if you are unhappy with any aspect of the service or products we have supplied to you. Where you provide us with measurements or choose fabrics, and the products we supply comply with those measurements or fabric selections, you are responsible for ensuring that the measurements are accurate and the fabrics you choose are be suitable for your decorative needs.
Some natural fabrics (Calico etc.) have slight imperfections, weave, seeds and colour variances. These natural variations are not flaws or defects and will not be covered by warranty provided they are within reasonable tolerances for those products.
Custom Made Service
Our Custom Made service is available through our free in-home consultation service and retail stores. A limited custom made service is available online.
Express Blind Making Conditions
Express custom made to measure blinds applies to selected blind ranges only.
- Made to Measure Express Vertical Blinds are available in store only. Offer is not available through our free in-home consultancy service. Blinds will be made in 5 working days subject to material availability.
- Made to Measure Express Roller Blinds & Aluminium Venetian Blinds are available in store or online only. Offer is not available through our free in-home consultancy service. Blinds will be made in 5-7 working days subject to material availability.
- Made to measure Express Wooden Venetian Blinds applies to Firenze ranges only. Blinds will be made in 7-10 working days and this time frame only applies to online orders. Subject to material availability.
- For orders placed after 2pm, the first business day following is day "ONE". Please allow for delivery times on top of this. Lower North Island customers should allow 2 additional days for transit. South Island customers should allow 3 days.
- Whilst we will be careful and reasonable at all times - we are not responsible for inaccurate measurements or transit damage. Where a customer has made an error in a fulfilled order - we will do our best to correct the blinds wherever possible. In such cases, however, materials, manufacturing and freight charges will apply.
- Shipping and handling for online orders. All goods are carefully packed. Should the goods be damaged upon delivery, then please contact us within seven days. Shipping prices apply to mainland New Zealand only.
Note: Firenze Wooden Venetian Blind range is also available through retail stores and our free in-home consultation service. Standard delivery lead times apply.
Consumer Guarantees Act
Harvey Furnishings will meet its obligations under the Consumer Guarantees Act.